Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then apartment, then clicking Apply Online.
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
We offer lease terms from 7 to 12 months, with different pricing options for each term. Please contact a team member for further inquiry.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the apartment is available. The apartment can be moved in to within fourteen (14) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We do not offer a discount for paying a year in advance. Pricing is subject to change based on current lease term availability.
What is the renters’ insurance policy?
We also require renters insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renters insurance for the protection of your belongings. We do offer ResidentInsure indemnification coverage for the dwelling. Please ask our team for details.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.
Do you have furnished apartments?
No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.
Do all of your apartments have the same finishes?
All apartment homes come with granite countertops, designer cabinetry, and private balconies. Some apartments have been partially renovated and include plank flooring and nest thermostats.
Do all of your apartments include washer and dryer?
Yes, they all include full size washer and dryer.
What is included in the rent price?
The monthly rent covers the rental of the apartment. Utilities are paid separately. We require renters insurance. If residents don’t have their own, they can opt into our partner ResidentInsure.
How do I setup electricity?
Electricity is required to be set up individually prior to move in. Please contact FPL HERE.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Our cable and internet is provided by AT&T.
What is your pet policy?
We welcome up to two furry friends. We do have a 100 pound combined weight limit. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Pets must be on a leash when outside on the property and are restricted from common areas, pool and amenity areas. No exotic pets. Restricted breeds: Any Malamute breeds, any Mastiff breeds, any Bull Terrier breeds, Akita, Husky, Bully Kutta, Chow Chow, Doberman Pinscher, German Shepherd Dog, Rottweiler, Pit Bull, wolf hybrids, hybrids mixed with any of the restricted breeds or any other breed with dominant traits geared towards aggression. Management reserves the right to restrict any breed according to their judgment. Each animal must have an application completed at PetScreening.com, inquire for more details.
What is the parking policy?
Our parking is first come, first serve. Residents must provide vehicle registration to receive a parking permit to park. Parking permits must be displayed on windshield. To register your vehicle, click HERE.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
We do not have individual garages. Instead, there are attached garages to the buildings which can be leased upon availability.
Do you have storage units available?
Yes, we do have storage units which are various sizes and prices and depend on availability. Please inquire with the office team.
How do I receive packages?
Packages can be sent through any courier and are delivered to the community package room.
What are the hours for the amenities?
Residents receive access to the business center and clubroom during office hours, the pool area from dawn until dusk which is open year-round, and 24-hour access to the gym and yoga studio.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance as well–simply call us and a member of our service team will come out for emergency maintenance requests.